Frequently Asked Questions (FAQs)

• How long does the installation process take

  After payment confirmation, the installation process is done within 48 hours

• How much is the installation fee

  The installation fee is Ksh.3000

• What services do you offer?

  We provide internet connectivity (fiber and wireless), network setup, and CCTV installation for homes and businesses.

• How do I get connected?

  Contact us via phone or email, and we’ll schedule a site visit or guide you through remote setup if applicable.

• How do I pay?

  You can pay via M-Pesa Paybill, bank transfer, or cash at our office. Full payment details are provided upon registration.

• What if my internet goes down?

  Call or message our support team immediately. We aim to resolve issues within the shortest time possible.

• Do you offer refunds?

  Refunds are only provided in rare cases of prolonged downtime caused by our side, and at our discretion.

• Can I upgrade or downgrade my plan?

  Yes, just contact us and we’ll adjust your plan starting the next billing cycle.

• Do you limit internet usage?

  We have a Fair Use Policy to ensure all users enjoy stable service. Excessive or abusive usage may be controlled.

• Is my data safe?

  Yes. We do not share your personal information unless required by law.

• How can I reach support?

  Call us at 0792396210 or email info@quinamaxnetworks.co.ke. We’re available 0800-1700 hours.

• What CCTV services do you offer?

  We offer CCTV installation, configuration, remote monitoring setup, maintenance, and upgrade services for homes, businesses, and institutions.

• Do you install both wired and wireless systems?

  Yes. We provide both options depending on your space, budget, and preference.

• Can I access footage remotely?

  Yes. We configure mobile and PC apps that allow you to view your cameras in real-time from anywhere.

• What brands of CCTV systems do you use?

  We work with trusted brands like Hikvision, Dahua, and other reliable options based on your needs and budget.

• How much does installation cost?

  Costs vary based on the number of cameras, area size, and system type. We offer free site surveys and quotes.

• How long does installation take?

  Small setups take 1 day. Larger projects may take 2–3 days depending on complexity.

• Do you offer a warranty?

  Yes. We provide a 12-month warranty on equipment and installation.

• What happens if a camera fails?

  Call our support team. We’ll assess the issue and either repair or replace it under warranty if applicable.

• Can the CCTV system record 24/7?

  Yes. Our systems are configured for continuous recording or motion-triggered recording, depending on your preference.

• Do you offer night vision cameras?

  Absolutely. All our standard cameras include infrared night vision for clear footage even in darkness.

• Can I get audio with the video?

  Yes. Audio-enabled cameras are available upon request, especially for sensitive areas like offices or reception desks.

• Can I upgrade an existing CCTV system?

  Yes. We inspect your current setup and recommend upgrades to improve quality, coverage, or storage.

• Do you offer service contracts or routine checks?

  Yes. We provide affordable maintenance packages for regular system checks, software updates, and technical support.

• What alarm systems do you offer?

  We provide wired and wireless intrusion alarms, motion detectors, door/window sensors, panic buttons, and fire alarms for homes and businesses.

• Can the alarm system send alerts to my phone?

  Yes. Our smart alarm systems send instant SMS, call, or app notifications when triggered.

• Do you offer both home and commercial alarm systems?

  Yes. We customize security solutions for residential, commercial, and industrial spaces.

• Can I control the alarm remotely?

  Yes. Most systems allow remote arm/disarm and status checks via a mobile app.

• How much does installation cost?

  Pricing depends on the size of the premises, number of sensors, and system type. We offer free site assessments and quotes.

• What happens during a power outage?

  All our alarm systems include a backup battery to keep the system running for several hours during power loss.

• Can the system be expanded later?

  Yes. Our systems are modular—you can easily add more sensors, alarms, or cameras later.

• Is installation disruptive?

  No. Installation is clean and efficient. Wireless systems, in particular, cause minimal disruption.

• What is the lifespan of the system?

  With proper maintenance, alarm systems last 5–10 years. We also offer periodic servicing.

• Do you offer panic buttons?

  Yes. We install both fixed and remote panic buttons for quick emergency alerts.

• Do you integrate alarms with CCTV systems?

  Yes. We can link your alarm system with CCTV for a complete security solution.

• Is there a warranty?

  Yes. All alarm systems include a 12-month warranty covering parts and labour.

• Do you offer maintenance or support contracts?

  Yes. We offer flexible service contracts for regular checks, emergency response, and technical support.

• Still not answered?

  Chat us on WhatApp or Contact Us